Privacy Notice

01 Who we are

FOCO Workshop Ltd ("FOCO", "we", "us", "our") is a company registered in England and Wales. Our registered address is Unit 9, Hooton Works, Hooton Road, Hooton, CH66 7NB. We are the data controller for the personal data described in this notice.

We operate a precision panel-cutting, edge-banding and CNC routing service for trade professionals and the general public across the North West of England and beyond. This notice explains how we collect and use your personal data when you visit our website, submit a cut list or quote request, or otherwise interact with us.

For questions about this notice, contact us at info@focoworkshop.co.uk.

02 Data we collect

We collect the following categories of personal data:

We do not collect any special category data (health, political views, etc.) and do not knowingly collect data from children under 16.

03 How we use your data

We use your personal data to:

• Process and fulfil your cut-list orders, issue quotes and raise invoices
• Communicate with you about your order status, lead times and delivery
• Set up and manage trade accounts
• Respond to general enquiries and sample requests
• Send transactional emails (order confirmations, invoices, dispatch notifications)
• Improve our website and services by analysing aggregated usage data
• Comply with legal obligations, including VAT records and anti-fraud checks
• Pursue or defend legal claims where necessary

We do not use your data for automated decision-making or profiling. We do not sell your data to third parties.

04 Legal basis for processing

We process your personal data on the following legal grounds under UK GDPR:

• Contract performance — to process your orders and provide our services
• Legal obligation — to comply with tax, accounting and regulatory requirements
• Legitimate interests — to operate our business, improve our services and communicate with you about relevant offers, where this does not override your rights
• Consent — where we ask for it specifically, such as marketing emails (you can withdraw consent at any time)

05 Sharing your data

We may share your data with:

• Payment processors — to handle invoice payments securely (they process card data on our behalf under their own data agreements)
• Delivery and logistics partners — if we arrange courier delivery of your panels, we share your name and address with the carrier
• Cloud software providers — we use business software (email, accounting, order management) hosted by third-party providers; all are covered by UK GDPR-compliant data processing agreements
• HMRC and regulatory bodies — where required by law
• Professional advisors — solicitors, accountants and insurers where necessary

We do not transfer your data outside the UK or European Economic Area, except where our cloud providers use servers in countries deemed adequate by the UK ICO, in which case appropriate safeguards apply.

06 How long we keep your data

After the retention period expires, we securely delete or anonymise your data.

07 Your rights

Under UK GDPR you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — request deletion of your data where there is no lawful reason to keep it
• Restriction — ask us to restrict processing while a dispute is resolved
• Portability — receive your data in a structured, machine-readable format
• Object — object to processing based on legitimate interests
• Withdraw consent — at any time, without affecting the lawfulness of prior processing

To exercise any right, contact us at info@focoworkshop.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

08 Cookies

Our website uses the following types of cookies:

• Strictly necessary — session cookies required for the site to function (cut list state, form data). These cannot be disabled.
• Analytics — we use privacy-respecting analytics to understand how visitors use the site (page views, traffic sources). No individual is identified. You can opt out via your browser settings.

We do not use advertising, tracking or social-media cookies. You can manage cookie preferences in your browser settings. Blocking strictly necessary cookies may prevent features such as the cut list from working correctly.

09 Security

We take appropriate technical and organisational measures to protect your personal data against accidental loss, disclosure or unauthorised access. Our website uses HTTPS encryption. Access to customer data is restricted to authorised staff on a need-to-know basis.

Despite these measures, no internet transmission is completely secure. If you believe your data has been compromised, please contact us immediately at info@focoworkshop.co.uk.

10 Changes to this notice

We may update this Privacy Notice from time to time. The "Last updated" date at the top of this page will reflect any changes. For significant changes we will notify active customers by email. Continued use of our services after changes are published constitutes acceptance of the updated notice.

11 Contact us